Friday, 2 November 2012

The One Key Insight You Need To Avoid A Customer Service Disaster

I’ve been listening to Dan Ariely’s “The Upside of Irrationality“, which is the follow-on book to his very popular “Predictably Irrational” that I listened to earlier in the year.
One of the chapters I just finished takes a look at our desire for revenge when we feel hard done by. Dan illustrated with plenty of examples, … Read the rest of this entry »
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