Posted by Aaron Wheeler
At SEOmoz, we're always trying to improve our customer service by making our customers as happy as possible. Last month, my colleague Nick and I went to San Francisco for the inaugural UserConf, a conference all about "keeping your customers (happy)." You can remove the parentheses, though; UserConf focused entirely on keeping customers happy. Customer retention was just a serendipitous outcome.
That's what I love about Customer Service 2.0;
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