Posted by Nick Sayers
Here at Moz, we live for happy customers. We want to give our customers the best experience possible when using our product, interacting with our community, and solving problems if they arise, and the way we wanted to get there was to give everyone in the company a chance to do customer support. To help us reach our goal, we developed Help Team University, a daylong crash course where everyone at the company does support for our customers. The concept may seem a little
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